If you buy used snap on tools is there still a warranty
And their current product line? OTC means " Oh. Others have told me that OTC was a reputable company before Bosch took over and what happened to OTC is typical when Bosch takes over another company. I've told that story here before, and it goes back farther than Wuhan Flu. I'd been hoarding broken/damaged crap far too long. I was actually surprised at how much stuff needed attention once I took time to inspect it all. Some generic pliers, a Snap-On sidecutter. Also had broken sockets and a huge pile of broken or worn-out Torx and Allen bits-in-sockets. Cleaned-up the drawers and drawer-slides of a NAPA tool box and chest and made new drawer liners. Pulled many-almost all-of my ratchets apart for cleaning and lube there were several that cleaning and lube didn't fix. Spent some Wuhan-Flu downtime maybe a year-and-a-half ago, going through my tools including the secondary boxes and the "forgotten stuff" that got put aside to deal with "later". It seems it doesn't matter who made the tool, just whoever shipped it. After providing an order number, they told me to contact Amazon since they're the ones that "fulfilled" the order. They were very responsive in the beginning. I broke a pry bar and emailed them directly to see about warranty replacement. Good thing I don't rely on these tools to make a living. It's taken 5 days for them to ask me for my phone number to start the "warranty claim consideration" process. I emailed OTC customer service and they forwarded my email to their internal tech support.
There is absolutely no information on their website that mentions their tool warranty process. I have an extendable pry bar that stopped extending. This one is still in process, so they may still end up making it right. Didn't need to show a receipt or anything. I walked in the store with a broken ratchet, and walked out with a replacement minutes later. I emailed Friday night, and received it Monday at lunch. At ~5am the next morning, I awoke to tracking numbers for a new, replacement torque wrench.
Tekton has an easy to access warranty form. One night, I sent a warranty claim at 10pm just as I was going to bed. In your experience, what tool brand actually stands behind their warranty? but what happens when you actually need to use that warranty? In my opinion, a warranty is a great indicator that a company is willing to stand behind their products. It seems no tool brand is immune to this. We all know how important it is to buy quality tools, but even quality tools can and will break.